DropSipDropSip Support
Questions, problems or ideas? Write to us and include your watch model and software version if something is not working.
Getting started
How do I log a drink?
Tap the big + 250 ml button on the main screen. The screen fills with water as you get closer to your daily goal. Turn the Digital Crown (or the crown/bezel on Wear OS) before tapping to change the amount for that drink. For ready-made amounts or a custom amount, tap the drop button.
I tapped by mistake. Can I undo it?
Yes. After every drink an Undo chip appears for 5 seconds. Later, open History, tap the drink in today's list and choose Delete. Settings → Reset today clears the whole day.
How do I change my daily goal, quick-add amount or cups?
Open Settings (the gear button). Daily goal, Quick add and Cups each have a screen with – and + buttons; the Digital Crown works there too. Changing the goal applies to today and future days; past days keep the goal they had.
Can I use litres, US ounces or UK ounces?
Yes: Settings → Units offers Litres (ml), US fl oz and UK fl oz. Changing units never changes your saved data, only how amounts are shown.
How do I change the language?
DropSip is available in 18 languages. Choose one on first launch or later in Settings → Language. It switches immediately.
Reminders
I don't get reminders.
Check, in this order: (1) Settings → Reminders in DropSip is on and the hours cover the current time; (2) notifications are allowed for DropSip in your watch's system settings (if they are off, the app shows Notifications are off in system settings); (3) Do Not Disturb, Sleep or another Focus is not active; (4) Smart reminders skips a reminder when you drank recently or already reached your goal today, which is expected.
Can I log a drink straight from a reminder?
Yes. The reminder has a +250 ml action (it shows your quick-add amount). It logs the drink without opening the app.
Watch face
How do I add DropSip to my watch face?
Apple Watch: press and hold the watch face → Edit → Complications, choose a slot and pick DropSip. Circular, corner, rectangular (also in the Smart Stack) and inline complications are available.
Wear OS: long-press the watch face → complications / tiles, and choose DropSip.
The complication shows old numbers.
It refreshes whenever you log a drink and at midnight. Open DropSip once to refresh it immediately.
Purchase, data and privacy
Is there a subscription, ads or an account?
No. DropSip is a one-time purchase with no subscription, no ads, no account and no tracking. See the Privacy Policy.
Where is my data? Can I back it up or move it to another watch?
Your data lives only on your watch. DropSip has no cloud sync or export. It may be included in the device backups you make with Apple or Google, depending on your settings. We cannot see or restore your data.
How do I delete my data?
Uninstall DropSip from your watch. To clear only today, use Settings → Reset today.
How do I get a refund or restore my purchase?
Purchases are handled by the stores. For refunds use reportaproblem.apple.com (Apple) or your Google Play order history (Google). To reinstall on a new watch, download DropSip again with the same Apple ID or Google account; you will not be charged again.
Is DropSip a medical app?
No. It is a habit and tracking aid and does not give medical advice. Ask a health professional how much water is right for you.
Requirements
- Apple Watch: watchOS 10 or later. DropSip works on its own; no iPhone app is needed.
- Wear OS: Wear OS 3 or later (API 30), standalone.